General Conditions of Sale

20 Mar

General Conditions of Sale


These General Terms and Conditions of Sale (GTC) apply to the reservation made by the Customer via our website These GTCS are available to Customers on our website. Any reservation therefore implies full and unreserved acceptance by the Customer of these conditions. In the case of a reservation on the sites of our partners, the Customer accepts the general conditions of sale of the partner site and cannot be held responsible for the Residence Eden Vanilla in the event of payment and refund dispute, or of cancellation. performed by the partner in question. The details of the credit card are taken from the partner site and are not transmitted to the Hotelier.


For all Customers, reserved accommodation is available from 5 p.m. on the day of arrival. They must be released no later than 10 a.m. on the day of departure, any exceeding of this period may result in the billing of an additional night at the displayed public rate.

1 / Reservations can be made directly at the Eden Vanilla Residence, by mail, by e-mail or by Online reservation via our website. Except at the last minute, this reservation method is subject to confirmation by Residence Eden Vanilla. If the reservation is made on the websites of our partners, or directly with one of our partners, no confirmation from the Hotel is sent to the client.

2 / For the reservation to be final, last minute reservation or not, the customer must pay a deposit, 30% of the total amount of the stay (excluding tourist tax), BEFORE his arrival at the Eden Vanilla Residence, exceptions made for reservations made through our partners.

– If the reservation is made on the Residence Eden Vanilla website, the Hotelier will collect the bank details provided by the Customer on the site. He uses the Customer’s bank details within 48 hours to make a payment of 30% of the total amount of the stay.

– If the reservation is made directly with one of our partners, the latter sends Residence Eden Vanilla a written confirmation of the reservation with the Customer’s information without payment of a deposit or transmission of credit card details.


As invoicing is made on the basis of the services ordered for the entire stay, the Customer is invited to pay the greatest possible attention to the cancellation conditions defined below.

1 / Are considered as cancellation:

– Failure to pay contractual installments,

– The oral or written warning of the non-attendance of the Client for personal reasons,

– The non-attendance of the Customer without warning,

– Failure to comply with the Residence Eden Vanilla rules.


2 / Cancellations of all or part of the initial reservation must be accepted in writing by Residence Eden Vanilla which, however, may without any reason refuse the request for modification of services. In the absence of written acceptance from the establishment, the reservation is maintained in the initial terms and the Residence Eden Vanilla cannot be sought in payment of any compensation.

3 / Any stay booked or started at the Eden Vanilla Residence is due in full in accordance with the reservation made by the Customer. No reduction or discount will be made in the event of non-arrival or early departure, at the initiative of the Customer, whatever the reason (except for the exclusions below, article 3).

4 / Cancellation deadlines:

If the cancellation is made more than 30 days before the start of the stay, the full deposit paid is returned to the Customer. From 10 days until the start date of the stay, the deposit is retained by the Hotelier and permanently lost for the Customer.

5 / Exclusions from the application of the cancellation conditions:

– Death of a family member: a death certificate and proof of the family relationship must be provided,

– Hospitalization of the client or a member of his family: a certificate of admission from the hospital specifying the reason for admission must be provided,

Major loss at the customer’s main home (fire, destruction, burglary): proof to be provided.


In the event of non-availability of the establishment, in the event of force majeure, a technical problem in the Residence Eden Vanilla or for any other reason, it reserves the right to have the Clients fully or partially accommodated in a Hotel de equivalent category for services of the same nature. The Eden Vanilla Residence cannot be sought in payment of any additional compensation.


The prices are expressed in Euros. The applicable rates are those in effect on the day the reservation is made. The prices are exempt from the tourist tax. The tourist tax will remain to be paid on site on the day of arrival. The prices can be modified in the event of legislative and / or regulatory changes likely to lead to price variations such as: modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in effect on the invoice date.


1 / deposit

For individuals as for groups, it must be paid either directly when booking on our website, or remotely by phone by credit card, or by transfer directly to the bank account of the Residence Eden Vanilla. In the case of a reservation on the sites of our partners, the Customer accepts the general conditions of sale of the partner site and cannot be held responsible for the Residence Eden Vanilla in the event of payment and refund dispute, or of cancellation. performed by the partner in question. The details of the credit card are taken from the partner site and are not transmitted to the Hotelier.

2 / Balance

For accommodation, it must be paid on the day of arrival. Cash, bank transfers, checks, bank cards and holiday vouchers are accepted.

3 / Default of payment

In the absence of payment by the contractual deadline, late payment penalties will be due the day after the due date of the invoice at the rate of 15% per year, applied to the total amount including tax of the invoice. In addition, a lump sum indemnity amounting to € 40 excluding tax per debt will be payable the day after the due date of the invoice to which will be added an additional indemnity making it possible to cover all the costs incurred in the event of litigation recovery. . It is recalled here that any payment made after 60 days from the date of issue of the invoice is legally considered to be an abusive practice and punishable by law. In addition, any failure to pay on the contractual due date will immediately make all of the outstanding debts due by the Customer due for invoices issued by the Residence Eden Vanilla, and will result in the modification of the terms of payment, namely the Customer will have to prepay any new reservation request until full payment of the debts due to Residence Eden Vanilla.


It is specified that the Residence Eden Vanilla provides a service related to transport (airport shuttle or ferry terminal). The amount of the shuttle package is € 25 for the day of arrival, and € 25 for the day of departure. The vehicle used for the shuttle is the Residence Eden Vanilla official vehicle. It can only contain 4 Customers


The Customer accepts and undertakes to use the accommodation with due care. Also any behavior contrary to good morals and public order will lead the Hotelier to ask the Customer to leave the establishment without any compensation and / or without any reimbursement if a payment has already been made.

1 / Security deposit for accommodation

When taking possession, a deposit of € 250 is requested to cover any damage that could be caused to the rented goods or to the objects guaranteeing them. This deposit is returned on the day of departure, after deduction of damage, shortcomings and cleaning costs. On the day of departure, a contradictory inventory is made, and the deposits are returned immediately if no damage or any breach of equipment and cleaning is noted.

2 / Additional person:

The Customer undertakes not to bring additional people without the express authorization of the Hotelier, and not to sublet the accommodation. Otherwise, the Hotelier authorizes himself to refuse the rental of the accommodation and to keep the deposit.


The Client certifies that he has taken out civil liability insurance to cover any damage that may be caused in the establishment during the period of his stay.

The Customer must ensure the custody of the goods and materials brought by himself. In particular, he is invited to take out specific insurance in the event of the presence of large equipment or valuable goods to the extent that the establishment cannot be held liable in the event of damage or theft of said goods.

The Customer is responsible for all damage caused by himself and undertakes, in the event of damage to the places made available, to bear the costs of repairing these places. Under no circumstances can the establishment be held responsible for damage of any nature whatsoever, in particular fire or theft, which may affect objects or equipment left by the Customer during the accommodation.

Likewise, any parcel, package, etc. delivered to the Eden Vanilla Residence before and during the accommodation may be accepted by the Hotelier but in no case can the latter be held responsible for any incident, any deterioration, incorrect number of packages, damaged packages, any delivery problems. The Customer undertakes in the event of a problem to contact the supplier or the carrier directly.

The Customer and his insurers waive all recourse against the Residence Eden Vanilla, its staff and its insurers for any direct or indirect damage resulting from the total or partial destruction of all equipment, movable objects, fittings, valuables, merchandise, as well as that the deprivation or the disturbance of use of the premises.


Pets are allowed in the Eden Vanilla Residence. All Customers must justify the category of their pet, their good health and their good behavior.


It is strictly forbidden to smoke inside the accommodation as well as on the private terraces, in accordance with the law of January 2, 2008. A smoking area is provided by the Eden Vanilla Residence, it is located within the Carbet.


The responsibility of Residence Eden Vanilla cannot be sought in the event of changes in the structure of any kind: transfer of establishment, closure of establishment … The photos presented on the website are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the Residence Eden Vanilla presented give as exact an overview as possible of the proposed accommodation services, variations may occur, in particular due to the change furniture or possible renovations. The Customer cannot claim any claim of this fact. Résidence Eden Vanilla will not incur any liability for any indirect damage as a result of these conditions, in particular loss of operations, acts of third parties, acts of the Client or acts of their partners.


The obligations contained herein will not be applicable or will be suspended if their execution has become impossible due to a case of force majeure such as in particular: act of public authority, hostilities, war, act of the Prince, natural disaster, pandemic, fire , cyclone, flood, Tsunami, strikes without notice … The parties must make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure must immediately notify the other party of the beginning and end of this event, otherwise it cannot be released from its responsibility.



These GTC can be modified at any time. In this case, Résidence Eden Vanilla will send the changes to the Client before the start of the services. Therefore, the new version of the T & Cs will apply to the relations between the parties.


The invalidity of one or more articles of these T & Cs will not result in the invalidity of all of them. All the other stipulations of the present will remain applicable and will produce all their effects.


In the event of a dispute, claim or disagreement on part of the invoice, the Customer undertakes to pay the undisputed part without delay and to indicate in writing to the establishment concerned, the reason and the amount of the dispute, in a 7 days from the date of the end of the accommodation. After this period, the service and invoicing are considered to be accepted and cannot give rise to a subsequent complaint by the Customer. In the event of a dispute, and in the absence of an amicable agreement, the competent courts will be those of the place of the head office of the company operating the establishment.


The applicable law is French law.


All written communications between the parties (letters, notifications, email, etc.) must be sent for Résidence Eden Vanilla to its postal or electronic address, and for the Customer to the postal or electronic address indicated in the reservation.